Mindfully Brilliant – Exceptional hand finished jewellery you’ll be proud to wear
We are confident that you will be delighted with your jewellery from Ethica Diamonds. However, in the event that you need to return your order, we have tried to make the process as simple as possible for you. Here’s what you need to know.
Many of our jewellery items are bespoke, or customised (eg with engraving). Earrings and items which are bespoke, engraved, altered, resized or damaged in any way, cannot be refunded, unless a genuine manufacturing fault is identified.
We do not refund standard, international, or expedited shipping. Since shipping is free on all purchases made in the UK, you will be refunded the purchase amount minus £25.00 for the original shipping, handling and packaging costs.
For worn items returned for refund within 30 days, a restocking fee of 15% is deductible from the purchase price in addition to the £25.00 shipping fee. This covers the cost of inspection and re-rhodium plating and/or polishing so that we may sell it as a sale item.
If you have any questions about returning your order, please contact us.
In the event that you are not entirely satisfied with your order, and wish to exchange it for something else, we have tried to make the process as simple as possible for you. Here’s what you need to know.
Discount – We will, of course, be happy to honour any discount that was applied to your original order against your exchanged item(s).
Personalised items – Items which are bespoke, engraved, altered, resized or damaged in any way, cannot be accept for exchange, unless a genuine manufacturing fault is identified.
Earrings – We understand that earrings are often bought as a gift, so we will honour an exchange on earrings that are returned within 30 days but the exchange value must be equal to or higher than the original order. The reason for this is because we will have to take these items back as demonstration stock, not resale stock. Refunds will of course be honoured in the event of a genuine manufacturing fault being identified.
For worn items returned for exchange within 30 days, a restocking fee of 15% is deductible against the exchange credit. This covers the cost of inspection and re-rhodium plating and/or polishing so that we may re-sell the item as a sale item.
If you have any questions about returning your order, please contact us.
Ethica
Suite 1, Mansion House
Princes Street
Truro
Cornwall
TR1 2RF